5 levels of listening (according to Covey)

1. Ignoring – not listening at all

2. Pretend listening – not listening, but occasionally saying “mmhm” or “okay”

3. Selective listening - only hearing part of what someone says

4. Attentive listening – can use mimicking and paraphrasing, but that type of listening is viewed from your frame of reference

5. Empathic listening - attempting to read and understand the emotions of others – listening to understand