Empathic Listening
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  • Types of Empathy
  • Empathic Listening Rationale
  • 5 levels of listening
  • Frame of reference
  • Barriers in Communication
  • EQUIP- Empathetic listening
  • Thinking Errors
  • Description of Problems
  • Stages of Moral Judgement
  • Lessons
  • Paraphrasing Skills
  • Reframing Closed Questions
  • References
Three types of empathy:


1. Basic
  • Teachers and counsellors respond to feelings that have been explicitly communicated. 
  • Basic empathy builds trust
  • Basic empathy shows students that you are willing and able to deal with feelings.    
  • Use basic empathy to label feelings or to summarize feelings that have been expressed.
  • Use basic empathy to demonstrate that you are able to hear feelings.       


2. inferred (Advanced)
  • Response to non-verbal language and cues.
  • Teacher pays attention to what is not being said.   
  • Useful when students lack feeling vocabulary or when they don’t express their feelings.
  • May make student feel understood.
  • Be mindful of errors when interpreting.
  • May be met with resistance from student.  
  • Use to bring feelings in verbal channel of communication.
  • Use to identify feelings that are not being expressed verbally.       



3. Invitational
  • Encourages students to explore their emotions.    
  • Sends the message that it is important to consider emotions to understand and solve problem situations.
  • Keeps us from moving too quickly through problem solving.
  • Initiated with “How do you feel?” type questions and statements.
  • Use to normalize feelings and make experiences easier to talk about.
  • Use to encourage discussion of feelings.    

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