PARAPHRASING SKILLS |
EMPATHY SKILLS |
Paraphrasing: when we paraphrase what a person has told us we give a re-worded statement of the message content. Why paraphrase? Paraphrasing helps the speaker feel they are being listened to and understood, and it helps the listener confirm their understanding is accurate. When paraphrasing try to:
Remember to:
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Basic Empathy: Basic empathy involves reflecting and validating a person’s feelings. When we use basic empathy we identify, acknowledge and normalize the feelings being expressed. Why? Validating a person’s experience and feelings helps them to feel that their emotions aren’t wrong. It also facilitates your connection. Examples:
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